Workday Digital Assist

Aiming to empower our community with innovative tools to meet the needs of our organization, Workday Digital Assist (WDA) is now available broadly throughout UVA.

WDA acts as a layer on top of Workday, offering:

on-screen process guidance
step-by-step assistance in real time
increased effectiveness and efficiency
no need for instructions from external job aids

You’ll find that conducting many routine and non-routine business processes are now simpler, more intuitive, and faster. Furthermore, WDA reduces your need for outside training tools.

Watch a quick overview on how WDA works

Workday enables you to complete many complex Workday business processes, minimizing confusion and errors  by providing user-based help, guidance, tips, and training based on your Workday security role .

WDA Features:

SmartWalkThrus (interactive step-by-step guidance through a process)
SmartTips (advanced tooltips that provide additional information)
Launchers (your quick connection to relevant resources)
Resources (connection to material you need based on your actions)
Feedback (provide your issues or suggestions)

Make the Most of Your Workday

Download and install WDA

You can download and install WDA directly for yourself. If you need help, watch our brief help tutorial, located on the right-hand side of this webpage.

Download and Install WDA
Request a WDA Solution

WDA will continue to evolve and assist in more situations as we develop it, and we appreciate your input. To suggest WDA provide assistance for a particular business process in Workday, please fill out the WDA Request Form.

Enhancement Request Form
WDA Release Information

Learn more about the WDA Release Cycle and stay up to date with quarterly release notes.

View Release Information

Job Aid Integration

The power of WDA lies in its ability to provide point-of-need, in-platform assistance and to connect end users with information developed by HR functional experts. In doing so, WDA reduces reliance on job aids and calls to the HR Solution Center and HR Business Partners for help.

By offering walk-through assistance on demand while an individual is conducting many business processes in Workday, WDA has replaced the need for paper “job aids.” Beginning March 2022, HR will no longer be maintaining many job aids, with a few exceptions noted below.

During the transition, the Workday Training webpage will continue to offer manager, employee, and security role job aid content in the form of step and sequence instructions and limited visuals.
Security Role Job Aids e.g., Period Activity Pay Coordinator, Student Hiring Support, and Learning roles, will continue to be updated and posted by the LD & T team on the Workday Security Role Training Website.
Workday HR Annual projects e.g., Cash Out, Merit, and Open Enrollment documentation, will continue to be updated and available on the HR website.

View the current, full list of job aids that will be maintained after March 2022 below.

Job Aids to be Maintained
Security Roles
- Security Access Request
Benefits
- Benefit Enrollment
Open Enrollment
- Open Enrollment Reference for ACD & MC
- Open Enrollment Reference for UPG
Reports
- Find, Run, and Export Reports
- Manage Media in Drive
New Hire
- Direct Deposit ( Payment Elections)
- Manage Tax Withholdings
- Apply for a Position
Cash-Out
- Medical Center Fall Cash Out
- UPG Cash Out
Performance
- Academic Year-End Narrative Self- evaluation- Employee
- Academic Year-End Narrative Review - Manager
- Academic Year-End Traditional Review - Manager
- Academic Year-End Traditional Self-evaluation - Employee
- UVA Health Year-end Narrative Review - Manager
- UVA Health Goal Setting - New Hire Employee
- UVA Health Year-end Narrative Self-evaluation - Employee
- Reports for Performance - Goals - Feedback
FAQs on Website
- Essential Workday Navigation
- Time and Absence
- Essential Personal Information
- Essential Pay/I9/W2
- Apply for Position
- Ed Benefits
- Clinical Career Ladder
- Employee Assistance Fund
Learning Essential Website
- Essential Manager and Employee FAQs (Step and Sequence)
Security Role Training
- Website and Digital Courses for:
- Period Activity Pay Coordinator
- Time Support
- Student Hiring Support
- Learning
Performance
- Training Website and Performance Website

Frequently Asked Questions

How can I tell if I have WDA on my computer?

When you log into Workday, look for a blue "need help" button with a cloud on it at the top of your screen. If you see this button, WDA is working. If you do not see the blue button, please contact AskHR.
If I do not have WDA, how can I get it?

WDA is powered by the WalkMe extension, which you can download and install for yourself.
What Processes in Workday can WDA help with?

WDA provides just-in-time guidance for a variety of Manager and Employee operations in Workday. To view all available guidance, download WDA, then click on the "Need Help" button in Workday to browse all categories available to you.
Who Can Help me with installing WDA?

Follow the installation instructions in this WDA Installation Instructions video.
I'm having trouble with WDA, who should I contact?

If you are having trouble with Digital Assist or Workday, reach out to AskHR@virginia.edu with details about the problem you’re experiencing.

Or, as you use WDA, utilize the thumbs up/thumbs down survey when you're prompted. If you can't find help on a particular process, you can also let us know by using the "Not finding what you're looking for" option in the Help menu.
Can I turn off WDA?

You cannot turn off WDA, but you can choose to not engage with SmartWalkThrus and you can choose to ignore the SmartTips that appear.
Is WDA available on other sites or areas outside of Workday?

No, WDA is only available in Workday.
Why do I not see the same amount of content in my Help Menu as my colleague?

Digital Assist is catered to the user based on role in Workday (manager, delegate, acting security role). If there are tasks that you complete in Workday that you do not see in the Menu, contact the Digital Assist team by one of the Feedback mechanisms, or email AskHR@virginia.edu.
I’m a delegate, and I’m not seeing the tasks I’m delegated in the Help Menu?

You must switch to your delegate account by clicking on “switch account” in the profile dropdown menu to view the delegate associated task. Remember, your manager must also have delegated you the responsibility to complete that task.
WHAT OTHER WORKDAY SUPPORT/GUIDANCE IS THERE OUTSIDE OF WDA?

When relevant, WDA will link to appropriate resources maintained by functional areas for a given process (e.g., payroll site for pay calendars). The Workday Training Webpage includes additional training opportunities, as well as a limited number of job aids available to those who are unable to download WDA.
I AM UNABLE TO FIND WDA GUIDANCE FOR A TASK I AM TRYING TO COMPLETE IN WORKDAY. CAN I MAKE A SUGGESTION?

YES! We are continuously improving WDA and appreciate your input. Through the WDA Enhancement Request Form, you can present a use case and make a suggestion for adding guidance in the WDA tool.

Workday Digital Assist

Watch a quick overview on how WDA works

WDA Features:

Make the Most of Your Workday

Download and install WDA

Request a WDA Solution

WDA Release Information

Job Aid Integration

Job Aids to be Maintained

Frequently Asked Questions

How can I tell if I have WDA on my computer?

If I do not have WDA, how can I get it?

What Processes in Workday can WDA help with?

Who Can Help me with installing WDA?

I'm having trouble with WDA, who should I contact?

Can I turn off WDA?

Is WDA available on other sites or areas outside of Workday?

Why do I not see the same amount of content in my Help Menu as my colleague?

I’m a delegate, and I’m not seeing the tasks I’m delegated in the Help Menu?

WHAT OTHER WORKDAY SUPPORT/GUIDANCE IS THERE OUTSIDE OF WDA?

I AM UNABLE TO FIND WDA GUIDANCE FOR A TASK I AM TRYING TO COMPLETE IN WORKDAY. CAN I MAKE A SUGGESTION?